Frequently Asked Questions
We have put together a list of frequently asked questions to help users of our web site answer questions that are usually asked of us during the course of a sales call conversation. We have divided the FAQ listing into categories to help make navigation easier.
If you still have a question and it's not answered in these FAQs, please contact us and we'll be happy to answer your question.
Prescott During business hours at Prescott, there will be an attendant at the dispatch desk that will give you the aircraft keys. Winter operating hours are 8 AM to 6 PM, summer operating hours are 8 AM to 8 PM. For non-attended hours, unlock the realtor lockbox hanging on the rear door of the office building at 6418 MacCurdy Dr in Prescott. Upon entry, go to the dispatch desk and there is a key box mounted to the wall. Unlock the key box, retrieve your aircraft key then lock it. Note the whiteboard in the building above the key box will tell you the location of your aircraft and what oil the aircraft uses. Next, take the metal board assigned to your aircraft which is located on the shelf. As you leave the building make sure to lock the building and place the key in the realtor lockbox. Proceed to your aircraft, either on the South Ramp or the aircraft’s hangar. Upon your return, after securing the aircraft, repeat the above procedure and return the aircraft’s key to the key box. Depending upon how late the flight is after hours, flight billing will likely occur the next day. Note: You will be given codes for the building and lockbox during your checkout. Cottonwood Cottonwood is a totally self-service location with no attendant based at the Cottonwood Municipal Airport Terminal. To enter the office, there is a lockbox on the sliding glass door of the office. Open the lockbox to get the key to unlock the sliding glass door. Inside the office is a lockbox for aircraft keys. Aircraft based at Cottonwood are parked immediately outside the terminal. Once your flight is complete, return the aircraft keys, access card and mirror hangar to the lockbox in the office. Note: You will be given codes for the building and lockbox during your checkout. At Cottonwood, there are spare headsets in the file cabinet. At Prescott, spare headsets are at the dispatch desk in our office. Maintenance is tracked in Flight Schedule Pro and an aircraft cannot be dispatched without maintenance being current. Maintenance being “current” means any grounding failure has been corrected and there are no outstanding maintenance items that are required by law. We periodically wash and wax the aircraft to ensure a good experience for our renter pilots. Absolutely you should always report problems! If there is anything questionable about any of our aircraft, we want to know about it. If we don’t know about any problems, its impossible for us to take the appropriate corrective actions to fix the problem. Our maintenance staff is very diligent about monitoring squawks and dealing with problems as quick as we possibly can. Bear in mind that some fixes require parts to be ordered and when that happens, the aircraft is going to be down for a little bit, particularly if the problem is a safety of flight issue. So it’s always better to submit a squawk than not submit one and let a potential problem become a bigger issue. When a squawk is submitted, the aircraft will always be grounded until a mechanic reviews the squawk and makes the appropriate airworthiness decision about whether or not the aircraft should be grounded.
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